At Rentola, we strive to provide a clear and transparent service, but we understand that sometimes things do not go as expected. Before requesting a refund, please read this article.
- Refund policy: As stated in our terms and conditions, we are unable to offer refunds for late cancellations or dissatisfaction once a subscription has been renewed. However, we are happy to help you understand your options and address any concerns you may have.
- Trial period: When you register, you start with a trial period that allows you to explore Rentola’s features. The trial period is automatically converted into a paid subscription unless cancelled the end of the trial period.
- Automatic renewals: Subscriptions are automatically renewed at the end of the trial or billing period unless cancelled prior to renewal. All costs, renewal dates, and billing information are provided during the registration process.
- Acceptance of Terms: All users must review and accept our terms and conditions prior to subscribing to ensure full understanding of the service and billing process.
- Technical issues: If you experience technical problems that prevent you from using the platform, please contact our customer support team with documentation of the issue. Refunds may be considered on a case by case basis if technical issues are confirmed and unresolved.
Managing your subscription
You can easily manage your subscription by logging into your account and visiting the Membership page. If you need to make changes or cancel, this page provides all the tools you need.
If you have any further questions or need assistance, please contact our customer support team. We are here to guide you through the process and make your experience with Rentola is as smooth as possible.
Unexpected charges: I suspect fraud
We understand that unexpected charges can be worrying, but paying Rentola is not a sign of fraud. When you see a charge from Rentola, it means that you have started a subscription on our platform. This subscription gives you access to rental listings and landlord details and is automatically renewed unless cancelled before the renewal date, as outlined in our terms and conditions.
What to do if you suspect fraud:
- Check your Rentola account: Login to your account using your email address to review your subscription history and activity.
- Contact us: If you have any concerns, contact our customer support team. We can help clarify the situation and verify subscription details.
- Contact your bank: If you suspect unauthorised access to your payment details, contact your bank or card issuer immediately to investigate and secure your account.
Rentola is a legitimate service, and we take payment security seriously. If you have any concerns or questions, please do not hesitate to contact us!
To contact customer service, click here.